The Way Secret Filming Exposed a Multi-Million Pound Timeshare Scam

It has been described as among the biggest frauds of its type in the UK.

A total of 14 individuals have been found guilty for their part in a £28 million scheme to defraud over 3,500 vacation property investors.

The targets were keen to terminate long-standing holiday ownership agreements and tried to find support.

Most were in the age range of 60 and 80. In excess of 500 of them lost in excess of £10,000, and one individual handed over over £80,000.

Those affected were faced aggressive presentations continuing for six hours. They were left out of pocket, possessing valueless fake "points" and still trapped in high-priced vacation property deals they could no longer use.

The Business Behind the Deception

The company at the centre of the scheme was the organization in question. They took clients' cash to fund the owners' luxurious lifestyle of exclusive education, high-end properties and private jets.

The leader at the top of the firm, the company director, was given a 90-month sentence in January for fraudulent conspiracy.

In the latest development, his spouse one of the co-defendants was part of the concluding cases to receive sentencing.

She was handed a 24-month deferred imprisonment at the judicial venue after pleading guilty to money laundering.

This has been a lengthy process and signifies a major victory for the victims who came forward, the police and legal representatives.

How the Probe Began

I first heard about the company came in the mid-2016. The position was in the research department of a media outlet, making documentary programmes.

A acquaintance noted that his mum had taken over the use of a holiday property in the Spanish coast and, after years of holidays, had commenced searching to terminate the agreement.

It is important to recall how popular timeshares had grown with British holidaymakers in the 1980s and 1990s.

Timeshares permitted people to access the equivalent unit annually, or swap their weeks with other owners who had units in different locations. About 600,000 sun-lovers seized that option.

The initial boom was paired with a numerous accounts about unscrupulous sellers deceptively promoting investments. They appeared frequently on public interest TV programmes.

The standard timeshare contract tied investors in for many years.

By 2016, those owners who had experienced their guaranteed place in the sun for a long time were ageing, and many were looking to end their association to their holiday properties.

A number had declining mobility and found it difficult to access their properties. Some just believed they'd got all they wanted from them. And a portion had died, in numerous instances leaving their family members to inherit the deals - plus their annual payments and maintenance fees.

The Covert Probe Unfolds

It was at this point the relative had been placed. She browsed the internet for options and discovered the company, a firm whose digital platform promised to terminate her contract.

But, having made a payment and arranged an appointment with them, her family had doubts.

Further research uncovered many victims saying they had handed over cash and received no benefit from the service. Indeed, they had lost money. Substantial amounts.

The reporting group started looking into what was occurring. It soon emerged that there were dubious individuals working within the vacation property industry.

One lawyer had numerous client reports waiting to sue SMT.

The team interviewed individuals who had dealt with the organization and they each reported similar experiences. They believed the business would purchase their timeshare off them but when they went to a consultation (for which they made an advance payment) they were told there was no market for their property.

In place of that, they were persuaded - in fact coerced - to commit further cash investing in "the company's points system", named after the organization's holding firm, the overarching entity.

The precise definition was somewhat vague. They appeared to be a type of exchange medium, providing discount travel and benefits and shopping deals.

And they were seemingly "exchangeable with fellow investors, some time down the line.

Committing funds at the time would result in an future return that would offset the firm's costs and leave the property owner with a gain, released finally from their troublesome contract.

An unrealistic promise? Certainly, that proved correct.

A 'Misleading Scam'

If these accounts were true, this was a large-scale fraud.

This is known as a "misleading sales."

A business - in this case SMT - "attracts the consumer by advertising a particular product and then state it cannot be provided, steering the customer towards another, inferior offering.

This is against the law. Possessing all the testimony we had assembled, we argued to secretly film one of the firm's consultations.

Such an operation demands time, effort, and clear arguments for why this is the exclusive approach to obtain the data required to demonstrate illegal activity.

With approval secured, our compact group arranged a consultation with one of the firm's agents in the location.

Pretending to be a potential client aiming to get his mum released from her timeshare contract|holiday ownership agreement

Stephen Avila
Stephen Avila

James Whitfield is a cloud technology analyst with over a decade of experience in cloud infrastructure and digital transformation.